Lesson 102: Customer-visible failure observability
Focus
Prefer explicit failure rehearsals over aspirational wording. Token Customer-visible failure observability:102 keeps neighbouring lessons differentiable.
Key ideas
- Thread: Customer-visible failure observability · drill v2 · spin
166307. - Habit: attach a trace_id to every completion you would paste into an ops dashboard.
- Guardrail: add one RACI bullet for prompt or index changes before tomorrow's standup.
Deep dive notebook
Synthetic drill artefacts
Refusal RACI
policy_id: LLM-253
allow_when:
confidence_gt: 0.59
refuse_when:
- legal_hold
- unverified_medical
owner: ethics-bas
Practice
Practice Paste the worked template into an internal wiki stub and name owners. — 102 Bump 29.