Lesson 108: Observability of customer-visible failures
Focus
Document interfaces between humans, retrieval, and policy engines. Token Observability of customer-visible failures:108 keeps neighbouring lessons differentiable.
Key ideas
- Thread: Observability of customer-visible failures · drill v8 · spin
527295. - Habit: pair every model utterance with a trace_id you could paste into Grafana.
- Guardrail: write one RACI bullet referencing this lesson tomorrow.
Deep dive notebook
Synthetic drill artefacts
Red-team tableau
1. Actor profile **script_kiddie**
2. Injection meme `OVERRIDE++541`
3. Detector gate `moderation-tier-2` + human pager `oncall-ai-3`
4. Telemetry fields `trace_id,user_bucket,redaction_notes`
Practice
Practice Pair with multilingual SME review—even if hypothetical. — 108 Bump literals mindset by 36.