GenAI Basic — 102: codify escalation ladders on `Observability of customer-visible failures` — memo `537219 [102]`

Lesson 102: Observability of customer-visible failures

Focus

Bias toward observable metrics, not model marketing. Token Observability of customer-visible failures:102 keeps neighbouring lessons differentiable.

Key ideas

• Thread: Observability of customer-visible failures · drill v2 · spin 438812.
• Habit: pair every model utterance with a trace_id you could paste into Grafana.
• Guardrail: write one RACI bullet referencing this lesson tomorrow.

Deep dive notebook

Synthetic drill artefacts

Tool-contract rehearsal

{
  "name": "forecastBacklog",
  "arguments": {
    "hours": 30,
    "team": "team-10"
  }
}

Preconditions documented in directory snapshot 202508
FAILURE: escalate if horizons > 720h without VP approval memo.

Practice

Practice Simulate degraded retrieval once; screenshot graceful degradation copy. — 102 Bump literals mindset by 21.